Frequently Asked Questions

About the Product

How does LED light therapy work?

LED light therapy uses specific wavelengths of light to penetrate the skin at different depths. Each colour targets a different skin concern — red light stimulates collagen, blue light kills acne bacteria, green light evens skin tone, and more. It's a non-invasive, painless treatment backed by clinical research.

Is it safe to use?

Yes. Our LED mask emits no UV rays and produces no heat. It is safe for all skin types. If you have photosensitivity, epilepsy, or are on medication that increases light sensitivity, please consult your doctor before use.

How long before I see results?

Most customers notice improvements within 2–4 weeks of consistent use (3–5 sessions per week). Deeper concerns like fine lines may take 6–8 weeks.

How long should each session be?

We recommend 10–20 minutes per session, 3–5 times per week.

Can I use it with my existing skincare?

Yes. Use on clean dry skin and apply your serum or moisturiser immediately after — LED light enhances product absorption.

Is it rechargeable?

Yes. The mask charges via USB-C and is fully wireless during use.

Orders & Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Delivery takes 7–14 business days. See our Shipping Policy for details.

Do you offer free shipping?

Yes — free shipping on all orders worldwide.

Can I track my order?

Yes. You'll receive a tracking number by email once your order ships.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy on unused items in original packaging. See our Returns Policy for details.

What if my item arrives damaged?

Contact us within 7 days at elyxian.eu@gmail.com with photos and we'll arrange a replacement or full refund.

Still Have Questions?

Reach out via our Contact page or email elyxian.eu@gmail.com